Hi Divyanshu,
Thanks, I went through those links, what I am confused is how ICT_SERVICE_DESK_API service are implemented on 3rd party SD side , means the configuration on BMC side.
I am aware that we need to build fields and actions at BMC side to trigger the interface to Solution manager, what I wanted to know is the webservice at remedy side that is pushing the fields to Solution manager.I also want to know about the configuration on webservice @ remedy side.
I found the below to be very useful link to get through a bit on ICT_SERVICE_DESK_API webservice.
ICT_SERVICE_DESK_API requestor and provider GUIDS
Appreciate your help on this, if you could share any steps on the same.
Regards,
Dillip
