The investigation process in EHSM incident management is workflow driven. You can configure an investigation step that will send a notification to the person responsible for conducting the RCA that tells them which RCA tool to use. (You may want to use different RCA tools or methods depending on the type of incident.) Then, when the RCA is complete, this person can attach a link or document to the task when they mark it complete. This will then put a copy of the output of the RCA tool into the incident record. In addition, because the root cause hierarchy in EHSM incident management is configurable, you should configure the root causes to match up to the RCA methodology that is being used. The actual recording of the final root causes can be performed "manually" by the person who receives the investigation step for conducting the RCA. If you want this transfer of the final root causes to be automatic, you will have to build an interface, but the business should consider the cost/benefit of automating this.
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