Hi Glenda.
You should to check the following points:
- The hardware resourses of clients computers:
- RAM memory
- Processor frequency
- The Internet Bandwith on your company
- Do you have a VPN for SAP's users? or Do you have in the same net SAP's users (RDP) and Internet's users?
- How many SAP's users are working with SAP?
Regards.
Saul.